Shipping Policy

Every order gets packed with a little extra care (and probably a little extra joy). Here's everything you need to know about getting your order from our table to your doorstep.

How long before my order ships?

Ready-Made bags are packed and shipped within 2–3 business days.

Customised Everyday Joy Bags are made just for you, so they take a bit longer. Please allow 5–10 business days for your embroidery, patches or both to be done before your bag ships. We don't rush these, because good things take a little time, and your bag deserves to be done properly.

If your order has both ready-made and customised items, everything ships together once your custom piece is ready. Business days are Monday to Friday, excluding Malaysian public holidays.

Where do you ship?

We currently ship within Malaysia. [If you'd like to order from outside Malaysia, drop us an email at hello@apopofjoy.co and we'll see what we can do!]

How much is shipping?

Destination	Rate
West Malaysia	RM7
East Malaysia (Sabah, Sarawak, Labuan)	RM13

Free delivery on orders above RM200 within [West Malaysia / all of Malaysia]. Your cart will show you how close you are, so you'll know when you've unlocked it.

Please double-check your address

A little reminder before you place your order: please make sure your delivery address, postcode and contact number are correct and complete. We ship to the details provided at checkout, so please take a moment to check them before completing your order.

Once your order has been dispatched, we are unable to make changes or redirect the parcel. apopofjoy is not responsible for parcels that are delayed, lost or returned due to an incorrect or incomplete delivery address provided at checkout.

If your parcel is returned to us because of an incorrect or incomplete address, we're happy to arrange re-delivery, with any additional shipping charges payable by the customer.

If you notice a mistake after placing your order, please contact us at hello@apopofjoy.co as soon as possible. We'll do our best to help if your order hasn't been dispatched yet.

Delays happen (sometimes)

During festive seasons, sale periods and public holidays, couriers get very busy and things can move slower than usual. We'll always ship as fast as we can, but once your parcel is with the courier, delivery times are in their hands.

Lost or damaged parcels

If your tracking hasn't moved in 15 business days, or your parcel arrives damaged, contact us at hello@apopofjoy.co within 3 days of delivery with your order number and photos (for damaged items). We'll work with the courier to sort it out and make things right.