Refund & Return Policy

We want every apopofjoy piece to bring you joy. If something isn't quite right, here's how we'll make it better.

A little note on customised pieces

The live preview on our product pages is there to help you visualise your design. It's a reference and a guide, not an exact replica. Your finished piece may vary a touch from what you see on screen, including:

Colours, which can look slightly different depending on your screen and lighting
Placement and sizing of patches or embroidery
Thread texture and stitching detail

Each piece is individually customised, so small variations are part of what makes yours one of a kind. These little differences aren't considered faults, and aren't eligible for returns or refunds. They're the charm, not the flaw!

Customised Everyday Joy Bags

Because your bag is made just for you (your colours, your patches, your embroidery), we're unable to accept returns, exchanges or refunds for change of mind on customised items. Please double-check your spelling, font, colours and placement before checking out. What you enter is exactly what we'll make!

That said, if we make a mistake (wrong spelling compared to your order, wrong colour, wrong patch), or your bag arrives faulty or damaged, we'll fix it. See Faulty, damaged or wrong items below.

Ready-Made pouches

Changed your mind about a Carry Joy, Emotional Support Pouch or Banyak Barang? No worries. You can request a return within 7 days of receiving your order, as long as the item is:

Unused, unwashed and in its original condition
Returned with all tags and original packaging

Return shipping for change-of-mind returns is on you, and original shipping fees are non-refundable. We recommend using a trackable service, since we can't be responsible for returns that don't reach us.

Faulty, damaged or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, please contact us at hello@apopofjoy.co within 3 days of delivery with:

Your order number
Clear photos of the issue (and the packaging, if it was damaged in transit)

Once we've had a look, we'll offer a replacement, a remake (for customised bags) or a refund, and we'll cover the return shipping.

Items we can't refund

Customised items (unless faulty or our mistake)
Slight variations in customisation or differences from the live preview
Items that have been used, washed or damaged after delivery
Sale items
Gift cards

How refunds work

Once we receive and check your return, we'll email you to let you know it's been approved. Approved refunds go back to your original payment method within 7–14 business days. Depending on your bank, it may take a little longer to show up on your statement.

How to start a return

Email us at hello@apopofjoy.co with your order number and the reason for your return. Please don't send items back without contacting us first, so we can make sure your return is matched to your order.